01206 573948 Tuesday to Thursday 11am-3pm experiencetickets@mercurytheatre.co.uk

A full service box office, with friendly staff delivering great service to your customers

Would you like your customers to be able to book online or over the phone, and be confident that they’ll receive excellent customer service?

Experience Tickets is a service delivered by the experienced Customer Experience Team at the Mercury Theatre Colchester, and backed by the powerful and secure cloud-based ticketing solution Spektrix.

We are your virtual ticket sales team – it’s like having your own dedicated box office, but for a fraction of the cost.

Your customers can book online 24hrs a day, call us and if they’re in the Colchester area they can even pop in and buy tickets face to face.

We work with large and small event organisers across the UK, so why not get in touch today? Our Customer Experience Team are ready to sell your tickets! Drop us an email.


Customer satisfaction in 2018/19

Tickets sold in 2018/19

days per year online, and phone sales open Mon-Sat all year round

Some of our clients:



English Touring Opera logo

English Touring Opera offer direct ticket sales to their UK-wide concert tour audiences through Experience Tickets, offering customers the convenience of online and phone sales, paper or e-tickets.  A secure portal allows ETO to access customer data for research and analysis and marketing purposes, and we’ve even worked together to train ETO staff to run a live pop-up box office at their concerts!

“Experience Tickets have been ETO’s ticketing partner of choice since 2016, thanks to their reliable and simple-to-use online platform, attentive customer service, competitive pricing and no-nonsense data sharing policy.”  Andrea Perseu, Former Head of Marketing


Essex Book Festival is one of the highlights of the Essex cultural calendar. Each March it hosts over 100 events in over 45 venues across the county, including theatres, libraries, schools, universities, cafes and art galleries.

The Festival was established by Essex County Council in 1999 to celebrate the book in all its forms with the widest possible audience in Essex. Since then it has grown into one of the leading festivals of its kind in the Eastern Region, inviting local writers and writers from all over the world to take part its activities. It also hosts a year-round series of writing and reading programmes for all ages and abilities.

In 2011 it became an independent charity run by a board of volunteer trustees. This, in turn, led to a number of new opportunities. Not least of all the huge variety of partners with which it now works within Essex and beyond.

Essex Book Festival is based within the Centre for Creative Writing at the University of Essex’s Colchester campus.

King Cole’s Kittens Fireworks display

8000 tickets are sold for this fantastic fireworks display every year.  We share and manage allocations between Experience Tickets and the local Visitor Information Centre, and provide ticket sales and collection on the door in partnership with local gallery Firstsite!


We’re proud to be the ticket vendor for the Royal Hospital School’s music department, including their 1000-seater chapel, concert hall and other performance spaces.  We manage allocations between Experience Tickets and the school, providing RHS with thousands of printed tickets to sell directly as well as our online sales.





All prices exclude VAT which will be charged at the prevailing rate, currently 20%