FAQs

Experience Tickets is a service delivered by the experienced and friendly Customer Experience Team at the Mercury Theatre in Colchester, Essex U.K.

Contact us

We encourage customers with any questions to email experiencetickets@mercurytheatre.co.uk or for those who cannot email, our phone lines are open Tuesdays – Saturdays, 11am – 3pm on 01206 573948.

Help! I’ve lost my ticket!

You can view your e-tickets by logging into your online account here.

Protecting you from Coronavirus

The health, safety and well-being of our audiences, team and community continues to be our priority and we are keeping up to date with government and industry advice, and briefing our staff accordingly.

What Payment Methods Do You Accept Online?

Accepted methods of payment include Visa, MasterCard, debit or credit cards. We do not accept American Express.

What Is The Booking Fee?

Some performances have a booking fee in addition to the cost of the tickets. This is applicable to all bookings and is to cover card costs and agency ticket fees.

What are your terms and conditions?

View our terms and conditions of sale.

Protecting your personal details

View our Privacy and Cookies Policy.